Legal

Terms & Privacy

Last updated: 24 June 2026

Terms of Service

Welcome to PichaPrint. These terms govern your use of our website and our service for designing, ordering, and receiving printed photo books. By using PichaPrint, you agree to these terms.

1. The service

PichaPrint lets you design a photo book in your browser and order a printed copy delivered to you. You can design a book without an account; an account or your contact and delivery details are required to place an order.

2. Your content

The photos and text you add are yours. You keep all rights to them. You grant PichaPrint a limited licence to store, process, and print your content solely to create and deliver your order — for example, generating a print file and sharing it with our print and delivery partners. We do not use your photos for advertising or any other purpose without your permission.

You confirm you have the right to use the photos you upload, and that your content is lawful and does not infringe anyone else's rights.

3. Orders, pricing & payment

Prices are shown before you pay and may change over time, but the price you confirm at checkout is the price for that order. We accept M-Pesa and card payments. An order is confirmed once payment is received. Because each book is custom-printed for you, please review your design carefully — the preview reflects what will be printed.

4. Delivery

We print and bind in Nairobi and deliver across Kenya. Estimated delivery times are guidance, not a guarantee, and may vary by location and courier.

5. Returns & refunds

As books are personalised and made to order, they generally cannot be returned. If your book arrives damaged, defective, or materially different from your approved design, contact us within 7 days of delivery and we will reprint or refund it.

6. Acceptable use

You may not use PichaPrint to create or order content that is illegal, infringing, hateful, or that depicts the exploitation of others. We may decline or cancel any order that breaches these terms.

7. Liability

We work hard to deliver beautiful books, but to the extent permitted by law, our liability for any order is limited to the amount you paid for that order.

Privacy

What we hold, why, who else sees it and how to have it deleted is set out in full in our Privacy Policy.

In short: your photos are yours, they're stored privately and used to make and deliver your book, we never sell your data, and you can ask us to delete your photos, books and account at any time by emailing hello@pichaprint.com.